Privacy Policy

Privacy Policy

Last Updated: 04.2026

1. Introduction

Honest Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

Request a service estimate or appointment

Create an online account

Make a payment for services

Provide feedback or reviews

This information may include:

Name

Address (service location)

Email address

Phone number

Payment information (credit card details)

Property details relevant to HVAC services

Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

IP address

Browser type and version

Operating system

Pages viewed and time spent on pages

Referring website addresses

Access times and dates

Device identifiers

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze site usage, and assist in our marketing efforts. You can control cookie preferences through your browser settings.

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our HVAC services

Schedule and confirm service appointments

Process payments and send invoices

Communicate with you about services, estimates, and appointments

Send service reminders and maintenance notifications

Respond to your inquiries and customer service requests

Send marketing communications (with your consent)

Analyze website usage and improve user experience

Detect, prevent, and address technical issues or fraud

Comply with legal obligations

Maintain records for warranty and service history purposes

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties.

We may share your information in the following circumstances:

Service Providers

We may share information with third-party vendors who perform services on our behalf, including:

Payment processors

Scheduling and CRM software providers

Email and communication service providers

Website hosting and analytics providers

Marketing and advertising partners

Legal Requirements

We may disclose your information if required to do so by law or in response to:

Valid legal processes (subpoenas, court orders)

Requests from government authorities

Protection of our rights, property, or safety

Investigation of fraud or security issues

Business Transfers

If Honest Solutions is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

With Your Consent

We may share information for any other purpose with your explicit consent.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Security measures include:

Encrypted data transmission (SSL/TLS)

Secure payment processing

Access controls and authentication

Regular security assessments

Employee training on data protection

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Service records may be retained for warranty purposes, legal compliance, and business continuity.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you

Correction: Request correction of inaccurate or incomplete information

Deletion: Request deletion of your personal information (subject to legal obligations)

Opt-Out: Unsubscribe from marketing communications at any time

Data Portability: Request transfer of your data to another service provider

Restriction: Request restriction of processing in certain circumstances

Object: Object to processing of your personal information

To exercise these rights, please contact us using the information provided below.

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected, used, shared, or sold

Right to delete personal information

Right to opt-out of the sale of personal information (we do not sell personal information)

Right to non-discrimination for exercising your privacy rights

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Email and SMS Communications

Marketing Communications

With your consent, we may send you:

Promotional offers and special discounts

Seasonal maintenance reminders

Company newsletters

Service updates

You may opt-out of marketing communications at any time by:

Clicking the "unsubscribe" link in emails

Replying STOP to SMS messages

Contacting us directly

Transactional Communications

We will continue to send non-marketing communications related to your service appointments and account, even if you opt-out of marketing communications.

12. Do Not Track Signals

Our website does not currently respond to "Do Not Track" (DNT) signals. We may use third-party analytics and advertising services that do not honor DNT signals.

13. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or governmental jurisdiction where data protection laws may differ. By using our services, you consent to such transfers.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

Posting the updated policy on our website

Updating the "Last Updated" date

Sending email notification for significant changes (if we have your email address)

Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Honest Solutions

(469) 861-8564

[email protected]